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Capital One was included in the list of ” 8 lenders that aren’t serving people of color for home loans,” a 2018 article by the Center for Investigative Reporting.
A message from Capital One’s website, accessed September 12, 2018:
AN IMPORTANT MESSAGE FROM CAPITAL ONE
We have discontinued our Home Loans business. We no longer accept applications for home loans and are no longer servicing home loans.
If you had an active loan with us, your loan has been transferred to a new servicer. Please see your servicing transfer letter for your new servicer’s contact information. Be sure to contact your new servicer going forward with any questions about your home loan.
Your 2018 tax forms for your home loan account will be mailed to you by January 31st, 2019.
If you need to submit a request for information or notice of error, please send to:
Capital One N.A.
P.O. Box 21887
Eagan, MN 55121